We accept refunds and exchanges for change of mind or incorrect choice or if the item arrives damaged. If the item arrives damaged we may ask for photo’s to be sent to us.
FAULTY OR DAMAGED ITEMS
We will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours. Confirmation of your claim can be done by email.
PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US IMMEDIATELY.
To return any item for any reason the customer must arrange for return regular postage by Australia Post. Please obtain tracking details and advise of the tracking information as soon as your damaged item is sent back to us.We encourage you to choose carefully from our collection. Remember that we're always here to help you find the right item and we're happy to talk to you about what would be best for you.
CHANGE OF MIND
Our change of mind or incorrect choice policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return for change of mind or incorrect choice, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:PO Box 4062, Tranmere North, South Australia, 5073.
SHIPPING / POSTAGE
To return your product, you should mail your product to: Chisel and Charm, PO Box 4062, Tranmere North, South Australia, 5073.
You will be responsible for organising and paying for your own regular shipping/postage costs for returning your item. Shipping/Postage costs are non-refundable. If you receive a refund, the cost of return shipping/postage will be deducted from your refund. If the item is damaged in transit and your claim is approved, regular postage/shipping will be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping/posting an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.